Shipping Information
Important: If the parcel is broken or looks degraded, please check that the items in the box are not damaged. If they are, DO NOT sign the delivery as there will be no refunds if you accept it.
NEW: We are now shipping to 24 countries in Europe which are listed below. The shipping cost is calculated based on 30kg parcels. If the order weights over 30kg the shipping cost is multiplied by the number of parcels you are ordering. The cost per parcel does not apply for the following countries: Ireland, Northern Ireland, UK, Belgium, France (mainland only), Germany, Luxembourg and Netherlands.
Dispatching time: orders are getting dispatched 4-5 working days after being received. For orders placed over the weekend or bank holidays, there will be an additional 1-2 working days delay. A confirmation email along with your tracking number will be sent to you when the order has been dispatched. Once an order is being dispatched, 98% of the time it gets delivered on the delivery time specified in the table below. Sometimes due to unforeseen circumstances such as misrouted parcel, damaged in transit, weather conditions or any other issues out of our control, it could take longer than that. To avoid any disappointment please make sure to place your order in advance as we don't take any responsibility for delays caused by the aforementioned circumstances.
| Destination | Price | Delivery time (after dispatch) | |
|---|---|---|---|
| Ireland | €6 | Free over €50 | 1 working day |
| Northern Ireland | €6 | Free over €50 | 1 working day |
| United Kingdom | £7.5 | Free over £50 | 2-3 working days |
| Belgium | €7 | Free over €100 | 3-5 working days |
| France (mainland only) | €7 | Free over €100 | 3-5 working days |
| Germany | €7 | Free over €100 | 3-5 working days |
| Luxembourg | €7 | Free over €100 | 3-5 working days |
| Netherlands | €7 | Free over €100 | 3-5 working days |
| Austria | €17.1 | For each 25kg | 5-10 working days |
| Denmark | €17.1 | For each 25kg | 5-10 working days |
| Czech Republic | €18.7 | For each 25kg | 5-10 working days |
| Hungary | €18.7 | For each 25kg | 5-10 working days |
| Italy (zone 1) | €18.7 | For each 25kg | 5-10 working days |
| Poland | €18.7 | For each 25kg | 5-10 working days |
| Sweden | €18.7 | For each 25kg | 5-10 working days |
| Slovenia | €18.7 | For each 25kg | 5-10 working days |
| Slovakia | €18.7 | For each 25kg | 5-10 working days |
| Finland | €27.6 | For each 25kg | 5-10 working days |
| Spain (mainland only) | €27.6 | For each 25kg | 5-10 working days |
| Portugal (mainland only) | €27.6 | For each 25kg | 5-10 working days |
| Croatia | €27.6 | For each 25kg | 5-10 working days |
| Bulgaria | €30.4 | For each 25kg | 5-10 working days |
| Estonia | €30.4 | For each 25kg | 5-10 working days |
| Lithuania | €30.4 | For each 25kg | 5-10 working days |
| Latvia | €30.4 | For each 25kg | 5-10 working days |
| Romania | €30.4 | For each 25kg | 5-10 working days |
Products that are not listed as out of stock are ready for dispatch. There are exceptions when we may run out of a product. If this happens, we can offer you a replacement. Our aim is to dispatch all orders as quickly as possible.
For Ireland and the United Kingdom, we are working with DPD for fast and reliable delivery service. The courier requires a signature for proof of delivery, which has to be signed by the person who receives the goods. Once your order leaves our warehouse you will receive an email from DPD with information regarding the date and time of delivery. If the time does not suit you follow the steps from the email you received from DPD and chose the right date and time that you will be able to receive the parcel, here you can also instruct the courier to leave the parcel with your neighbour if you can't collect it yourself.
For any other country, we are using GLS which has a similar procedure as DPD to notify you by email or text before delivering your order.
Shipping Cost
Shipping is free for orders of €100 or more on the selected countries (please check the table above).
Please Note: We do not deliver to off-shore Islands.
Packaging:
Our products are packed in plastic bags as shown on the pictures below. For customers that are concerned about the environment, we can use paper bags to pack their products. Available for 500g and 1kg only. If you wish to pack your order in paper bags please write it down in the "Notes" field on the checkout page.
